Terms of Service

Welcome to Reverie ("we", "us", "the Service"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old. The Service is not available to minors. You represent that you are of legal age in your jurisdiction.

2. Acceptable Use — What You Must Not Do

You agree NOT to upload, generate, or distribute material that:

• Depicts or attempts to depict any minor under 18 in any context. This is an absolute prohibition.
• Contains nudity, sexual content, or sexually suggestive material.
• Depicts violence, gore, self-harm, or harm to animals.
• Features any politician, head of state, government official, or royalty (current or former).
• Features any celebrity, public figure, or person you do not own rights to or have explicit consent from.
• Is intended to defame, harass, stalk, blackmail, defraud, or impersonate any person.
• Violates any law in your jurisdiction or the jurisdictions where the output will be distributed.
• Falsely represents a synthesized video as a real, unedited recording (e.g., for news, journalism, evidence, or to deceive viewers about the authenticity of an event).

2.1 Identity Preservation — Photo Animation Mode

Our primary product, "Bring Photo to Life", operates strictly on the principle of identity preservation: the AI applies light motion synthesis (gentle smile, head turn, blink, slight gesture) while keeping the input subject's face and identity unchanged. Output and input depict the same person or pet.

This service is not a face-swap, deepfake, or identity-replacement tool. Even where alternative creative modes are offered, we prohibit:

• Replacing one real person's face with another real person's face without explicit consent from both parties.
• Generating content with the intent to deceive viewers about who is depicted.
• Using outputs for non-consensual intimate imagery, harassment, or fraud.

We use automated content moderation (AI vision analysis + third-party screening APIs) and reserve the right to reject any material at our sole discretion. Repeat violations will result in account termination without refund.

2.2 Independence Statement

Reverie is an independent product operated by an individual developer. We are not affiliated with, endorsed by, or sponsored by any underlying AI model provider (including but not limited to Google, OpenAI, Anthropic, Meta, or any other AI company). Where our service integrates third-party AI capabilities, we do so via publicly available APIs and our branding, pricing, and customer relationship are entirely our own.

We advertise only what we deliver. Quality output is probabilistic — please review demo examples on our homepage to set expectations before purchase.

3. Content Ownership & Rights You Grant Us

You retain ownership of your input material. By uploading, you grant Reverie a limited, worldwide license to: (a) process the material to deliver the Service, (b) store it for up to 30 days for delivery/regeneration, (c) review it for content moderation purposes.

You warrant that you own or have lawful authorization for all uploaded material.

4. Generated Output

Output videos are provided "as is". You are responsible for how you use the output. You agree not to use the output for any purpose prohibited in Section 2.

5. Credits, Payments, Refunds

• Credits are purchased through our payment partners (OxaPay, Creem).
• Generated videos consume 1 credit each; regeneration consumes 0.5 credit.
• Failed or rejected orders are automatically refunded to your balance.
• Credits do not expire (one-time packs). Monthly subscriptions reset on the renewal date.
• We do not offer refunds for credits already consumed by successful generations. Cancellation of subscriptions stops future renewals but does not refund the current month.

6. Service Availability

The Service is provided on a best-effort basis. AI generation is probabilistic — quality varies and not every attempt produces a satisfactory result. We do not guarantee specific output quality.

7. Termination

We may suspend or terminate your account immediately for violations of these Terms. Upon termination, unused credits are forfeited.

8. Limitation of Liability

To the maximum extent permitted by law, Reverie is not liable for any indirect, incidental, or consequential damages. Our total liability is capped at the amount you have paid in the past 12 months.

9. Changes

We may update these Terms; the "Last updated" date will be revised. Continued use after changes constitutes acceptance.

10. Contact

Questions: [email protected]

Privacy Policy

Reverie respects your privacy. This policy explains what we collect, how we use it, and your rights.

1. What We Collect

• Account: username, email (if provided), encrypted password, IP address at login.
• Uploads: the videos and photos you upload, stored on our infrastructure during processing.
• Generated output: the videos our AI creates from your uploads.
• Order metadata: timestamps, parameters, AI quality scores, your feedback.
• Payment metadata: processed by OxaPay, Creem — we receive only confirmation tokens, never your full card or wallet details.

2. How We Use It

• To deliver the Service (generate your video, deliver the output).
• To process payments and maintain your credit balance.
• To moderate content for safety and legal compliance (AI vision analysis).
• To improve the Service (aggregated, anonymized statistics).
• To contact you about your orders (only if you provided an email).

3. Retention

Input material (your videos and photos): auto-deleted 30 days after order creation.

Generated output: retained while your account is active; you may delete at any time.

Order metadata: retained for as long as the account exists, for billing and support.

4. Sharing

We do not sell your data. We share only with: payment processors (for payment), Google Cloud (for AI inference and storage), Cloudflare (CDN), and PostHog (anonymous product analytics — EU region, see Section 7). We never share material with advertisers or social platforms.

5. Your Rights (GDPR / CCPA)

You have the right to: access, correct, delete, export your data. Email [email protected] with your request.

6. International Transfers

Our servers are in Singapore; Google Cloud is global. By using the Service, you consent to data being processed in these regions.

7. Cookies & Analytics

We use a single session cookie (HTTP-only) to keep you logged in for 30 days. We do not use advertising or cross-site tracking cookies.

We use PostHog (EU region, posthog.com/privacy) to anonymously measure how features are used (page views, button clicks, signup & payment funnel) so we can improve the product. PostHog stores a first-party analytics cookie (no third-party advertising). When you are logged in, we tell PostHog your account username as a stable identifier; PostHog does not see your uploaded photos, videos, or generated content. You can opt out by setting "Do Not Track" / "Global Privacy Control" in your browser, or by emailing us — we will delete your analytics profile.

8. Children

The Service is not for users under 18. We do not knowingly collect data from minors.

9. Contact

[email protected]

Refund Policy

We want you to be happy with Reverie. This page explains when and how we issue refunds.

1. Automatic Refunds (no action needed)

The following situations result in automatic credit refunds — no contact required:

• Pre-check rejection — if your video is rejected by our content moderation (e.g., multiple people, parkour/acrobatics, distant face, >30s, prohibited content), your credit is automatically refunded to your account balance.
• Generation failure — if the AI pipeline encounters a technical error and cannot complete your video, your credit is automatically refunded.
• Quality flag failure — if our auto-scoring system flags the output as severely degraded, your credit is automatically refunded.

2. Regenerate at Discount

If you don't love the result but it completed successfully, you can click "Regenerate" on any completed order. Each regenerate costs 0.5 credit (50% off) using the same source materials. AI is probabilistic — most users find a great result within 2-3 attempts.

3. Refund Requests for Unused Credits

If you purchased a credit pack or subscription and have unused credits you'd like refunded:

• Window: Refund requests for unused credits are accepted within 14 days of the purchase date.
• Eligibility: Only credits never spent on a generation are refundable. Generated videos (successful or otherwise) consume the credit and are not eligible.
• Process: Email [email protected] with your account email and order ID. We respond within 2 business days.
• Method: Refunds are issued to the original payment method (USDT wallet, credit card, etc.). Processing time depends on the payment processor — typically 3-10 business days.

4. Subscription Cancellations

Monthly subscriptions can be cancelled anytime from your Credits & Plans page or by emailing us. Cancellation stops future charges; the current billing period continues until renewal date. Unused credits from a cancelled subscription remain available until they expire (30 days after subscription end).

5. Non-Refundable Situations

The following are not eligible for refund:

• Credits spent on successfully generated videos that you simply don't like (use Regenerate at 0.5 credit instead).
• Refund requests submitted more than 14 days after purchase.
• Accounts terminated for violating our Terms of Service (e.g., uploading minors, NSFW, public figures, copyrighted material without rights).
• Promotional / free credits (e.g., 3 free trial credits — these have no cash value).

6. Chargebacks

If you have a billing concern, please email us first — chargebacks should be a last resort. Initiating a chargeback without contacting us may result in account suspension and chargeback fees being passed to you. We are happy to resolve most concerns directly.

7. Crypto Payment Notes

USDT and other crypto payments processed via OxaPay are refunded in USDT back to the wallet address that originated the payment. Due to blockchain transaction fees, the refund amount may be slightly less than the original amount (transaction fee deducted). Exchange-rate differences between purchase and refund times are not compensated.

8. Contact

For refund requests or questions: [email protected]

Include in your email:

• Account email
• Order ID or transaction ID
• Reason for refund
• Preferred refund method (if different from original payment)

DMCA Notice & Takedown

Reverie respects copyright. We respond to valid DMCA (Digital Millennium Copyright Act) takedown notices.

1. How to File a Notice

If you believe content uploaded to Reverie infringes your copyright, email us with all of the following:

• Your physical or electronic signature.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material to be removed (order ID, URL, or screenshot).
• Your contact information (address, phone, email).
• A statement under penalty of perjury that you are the copyright owner or authorized agent.
• A statement that the information in the notice is accurate.

Send to: [email protected] (also CC [email protected])

2. Our Response

Valid notices: we will remove the material within 48 hours and notify the uploading user. Repeat offenders' accounts are terminated.

3. Counter-Notice

If you believe content was removed in error, you may submit a counter-notice with the same elements above plus a statement that you have a good-faith belief the removal was a mistake.

4. Safe Harbor

Reverie acts as a hosting service under DMCA §512(c). We do not select, edit, or moderate user uploads beyond automated compliance checks.